I’m Carrie.
I’ve worked in the education industry for 26 years.
I specialize in executive stakeholder management and customer lifecycle strategy, helping organizations drive retention and revenue through community engagement and data-driven success playbooks.
University & K–12 Customer Success
I help EdTech teams build strong relationships with schools and campuses, from first conversations with leaders to long-term partnerships. I build retention playbooks, lifecycle journeys, and success metrics that keep customers renewing and growing.
Launch Strategy
A strong launch sets the partnership up for success. I design launch plans, onboarding, and success playbooks that drive fast adoption and lasting results. I design onboarding and training programs that get users activated, confident, and seeing results quickly.
Marketing That Builds Community
I create content, campaigns, and ambassador programs that grow awareness, boost activation, and turn users into your biggest fans.
FRACTIONAL CUSTOMER SUCCESS
Senior CS leadership, without the full-time hire.
I partner with startups and established companies that need to build, reset, or energize their customer success work. You get 26 years of education-industry experience for the projects that matter most, for as long as you need it.
CS Playbooks
Onboarding, adoption, renewal, and escalation plans your team can actually follow, written so they work from day one.
Launch & Onboarding
Go-to-market and implementation plans that get new partners live quickly and set up early wins.
Stakeholder Meetings & Presentations
Executive business reviews, partner check-ins, and leadership updates with data and a confident story.
Customer Training
Webinars, workshops, and resources that help customers get confident with your product.
Conference & Booth Presence
I'll represent your brand, bring the energy to your booth, and send you qualified follow-ups.
Community & Retention
Ambassador programs, customer communities, and engagement campaigns that keep partners coming back.
LET’S WORK TOGETHER
Tell me what you need. I’ll send you a quote.
Answer a few quick questions and I'll get back to you within two business days with next steps and a custom quote.